kriya live Terms and Conditions

1 Introduction and Applicability

These terms and conditions ("Terms") govern the use of the kriya live platform and all its services. By opening an account on kriya live or by browsing the site, you automatically agree in full to these Terms.

These Terms apply to all individuals residing in Bangladesh who use kriya live services. Users are asked to read these Terms carefully, along with our Privacy Policy and Responsible Gaming Guidelines, before using the platform.

If any part of these Terms is unclear to you, please contact our 24/7 support team — they can assist in both Bengali and English.

2 Key Definitions

The terms used in these Terms have the following meanings:

• "Platform" refers to the kriya live website, mobile application, and all related services.
• "User" or "you" refers to any person who has registered or is using the platform.
• "Account" refers to a user's personal registered profile on kriya live.
• "Balance" refers to the monetary amount held in a user's account.
• "Bonus" refers to additional rewards granted by kriya live subject to specified conditions.
• "Wagering" refers to the amount that must be wagered before a bonus becomes eligible for withdrawal.
• "KYC" refers to the identity verification process that may be required before deposits or withdrawals.

3 Account Registration and Eligibility

3.1 Registration Requirements

To open an account on kriya live, a user must meet certain conditions. Each individual may register only one account. If the same person opens multiple accounts, kriya live reserves the right to cancel all such accounts and suspend their balances.

3.2 Accuracy of Information

All information provided at registration — name, date of birth, mobile number, and address — must be accurate and up to date. Creating an account with false or misleading information may result in that account being cancelled, and any earned bonuses or winnings may be forfeited.

3.3 Identity Verification (KYC)

kriya live may request identity verification documents at any time before a large withdrawal or for security purposes. Government-issued documents such as a National ID card, passport, or driving licence may need to be submitted. Withdrawals may be temporarily held until KYC is completed.

3.4 Account Security

It is the user's responsibility to keep their account password and login details confidential. If there is any suspicion of misuse or unauthorised access to the account, kriya live's support team must be notified immediately.

4 Age and Eligibility Requirements

Users must be at least 21 years old to participate in all activities on kriya live, including casino games and sports betting.

• The date of birth provided at registration will be verified.
• If an underage account is identified, it will be closed immediately and any deposited funds will be handled in accordance with policy.
• kriya live considers protecting minors from gambling to be an important social responsibility.
• Parents are encouraged to use parental control software on their children's devices.

5 Deposit and Withdrawal Rules

5.1 Deposit Methods

The following methods are currently available for depositing funds on kriya live: bKash, Nagad, Rocket, and bank transfer (major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank). The minimum deposit amount is ৳100.

5.2 Withdrawal Methods

The same methods apply for withdrawals: bKash, Nagad, Rocket, and bank transfer. The minimum withdrawal amount is ৳800. Withdrawals are generally processed within 15 minutes to 2 hours.

5.3 Withdrawal Conditions

To withdraw bonus funds, the relevant wagering requirements must be met. Withdrawal requests may remain pending until verified. kriya live reserves the right to hold withdrawals until KYC is completed if necessary.

5.4 Source of Funds

Users must ensure that funds deposited on the platform come from a legitimate source. If money laundering or illegal activity is suspected, kriya live reserves the right to take appropriate action.

6 Bonus and Promotion Rules

6.1 Welcome Bonus

The kriya live welcome bonus is a 100% bonus on the first deposit, up to a maximum of ৳15,000. For example: depositing ৳1,000 gives a ৳1,000 bonus, bringing the total balance to ৳2,000. The wagering requirement for this bonus is 20 times the bonus amount — meaning ৳20,000 in total bets must be placed on a ৳1,000 bonus before bonus winnings can be withdrawn.

6.2 Other Promotions

kriya live offers special promotions from time to time. Each promotion has its own terms, which are detailed on the promotions page. Wagering requirements apply to all bonuses.

• A bonus may be claimed only once, unless the promotion's terms state otherwise.
• A bonus is not cash under any circumstances — it may only be used for gameplay.
• Attempting to claim bonuses using multiple accounts or false information will result in account closure.
• kriya live reserves the right to modify, suspend, or cancel any bonus offer at any time.

6.3 Grounds for Bonus Cancellation

If unusual betting patterns, wagering completion through low-risk bets, or any evidence of manipulation is found, kriya live reserves the right to cancel a bonus without notice.

7 Prohibited Activities

The following activities are strictly prohibited on the kriya live platform:

• Creating multiple accounts or using another person's account.
• Playing using any software, bots, scripts, or automated methods.
• Attempting to win dishonestly by exploiting game errors or technical issues.
• Using the platform for money laundering or other financial crimes.
• Harassing other users or disrupting the normal operation of the platform.
• Using any part of the platform for commercial purposes without kriya live's permission.
• Operating an account using a false identity.

If any of the above activities are detected, the account will be permanently closed and all balances may be forfeited. In serious cases, legal action may also be taken.

8 Account Suspension and Closure

8.1 kriya live's Discretionary Authority

In any circumstance — particularly in cases of breach of terms, suspected fraud, or security concerns — kriya live may temporarily or permanently close any account. This decision may be made without prior notice.

8.2 Closure by User

A user may close their account by contacting the support team. Any eligible balance may be withdrawn before the account is closed.

8.3 Self-Exclusion

If a user wishes to control their gambling habits, they may apply for Self-Exclusion. For more details on this, please read our Responsible Gaming Guidelines.

9 Data Privacy

kriya live takes the protection of users' personal data very seriously. Details on how information collected during registration and transactions is used, stored, and protected can be found in our Privacy Policy. User data is not sold to third parties.

All data transfers are secured using SSL encryption technology. Payment-related information is stored separately using protected methods.

10 Limitation of Liability

10.1 Service Availability

kriya live aims to provide uninterrupted service at all times, but technical issues, maintenance, or other reasons may cause temporary service disruptions. kriya live will not be liable for any loss resulting from such disruptions.

10.2 Game Errors

kriya live may void results displayed due to a technical error in the game software. If a round is not completed due to a normal network disruption, the wagered amount will be returned to the balance.

10.3 Third-Party Services

kriya live uses third-party services for payment processing and game provision. kriya live holds limited liability for any issues related to the operations of these third parties.

11 Changes to Terms and Notices

kriya live reserves the right to modify these Terms at any time. Users will be notified of significant changes via email or through the platform. Continued use of the platform after changes have been made constitutes acceptance of the new Terms.

For this reason, users are advised to visit this page regularly. The date of any changes will always be noted at the top of the page.

For answers to common questions, visit our Frequently Asked Questions (FAQ) page — it covers many questions about using the platform.

12 Contact and Dispute Resolution

12.1 Support

For any questions or complaints regarding these Terms, please contact the kriya live support team. Support is available seven days a week, around the clock — via live chat and email, in both Bengali and English.

Email: [email protected]

12.2 Dispute Resolution

If a dispute arises, an attempt will first be made to resolve it through the support team. The support team will respond within a reasonable time after receiving the dispute. If the user is not satisfied with the support team's decision, they may request a review at a higher level.

12.3 Applicable Law

These Terms and any disputes with kriya live will be governed by the relevant laws and regulations. The user acknowledges that they are using this platform of their own accord and on their own responsibility.