Privacy Policy
This document provides a full description of how your personal information is collected, stored, and kept secure on the kriya live platform.
This privacy policy applies to the kriya live platform. When you use our website, create an account, or use our services, you are considered to have accepted the terms of this policy. Our Terms and Conditions describe the other rules for using our services in detail.
What Information We Collect
1.1 Information Provided at Registration
When you open an account at kriya live, we collect the following information from you:
- Full name and date of birth
- Mobile number and email address
- National ID or passport number (for identity verification)
- Financial transaction details — bKash, Nagad, Rocket, or bank account number
1.2 Automatically Collected Information
When you visit our site, certain information is recorded automatically. This includes your IP address, browser type, device information, which pages you visited, and how long you stayed. This information is used to improve the site's performance.
1.3 Cookies and Similar Technologies
We use cookies. Cookies are small data files stored on your device. They help keep you logged in, remember your language preference, and personalise your experience. You can disable cookies in your browser settings, but doing so may limit some features of the site.
Purpose of Data Use
kriya live uses your information for the purposes listed below:
2.1 Account Management
Your name, mobile number, and ID details are used to create, verify, and manage your account. Age verification ensures that only persons aged 21 or above can operate an account.
2.2 Processing Financial Transactions
Your payment details are used to process deposits and withdrawals. Your account information is required to complete transactions via bKash, Nagad, Rocket, and bank transfer for a minimum deposit of ৳100 and a minimum withdrawal of ৳800.
2.3 Customer Support
Our support team provides assistance in Bangla and English 24/7 via live chat and email. Your contact details are used to reach you and resolve issues.
2.4 Responsible Gaming
By monitoring your gaming activity, we help you follow our responsible gaming guidelines. If unusual spending patterns are detected, we may contact you.
2.5 Fraud Prevention and Security
We use automated systems to keep your account and financial transactions secure. If suspicious activity is detected, it is investigated and necessary action is taken.
Data Sharing and Third Parties
kriya live does not sell your personal information. Information may be shared with third parties only in the limited circumstances below:
3.1 Payment Processors
The necessary information is shared with bKash, Nagad, Rocket, and banking partners to complete your financial transactions. These third parties are governed by their own privacy policies.
3.2 Technology Service Providers
We work with trusted technology service providers for site infrastructure, security, and analytics. They are given only the information required to perform their services.
3.3 Legal Obligations
We may be required to disclose information in response to a court order, legal investigation, or a legitimate request from a government authority. In such cases, we provide only the specific information requested.
Data Security Measures
kriya live follows industry-standard security practices to keep your information safe:
- SSL (Secure Socket Layer) encryption — all data transmission takes place over encrypted channels
- Two-factor authentication (OTP) — extra protection on login and important transactions
- Regular security audits — periodic testing to identify system vulnerabilities
- Restricted access — only authorised staff can access your information
- Encrypted databases — collected data is stored in an encrypted state
Please note that no transmission of information over the internet can be guaranteed to be 100% secure. We are committed to providing the highest level of protection, but it is your own responsibility not to share your password or OTP with anyone.
Data Retention Period
We retain your information for as long as your account is active. After an account is closed, certain information may be kept for a defined period to meet legal obligations and maintain transaction history.
In cases of fraud investigation or dispute resolution, relevant information may be retained for a longer period. After the specified period ends, information is securely deleted or anonymised so that you can no longer be identified.
Your Rights
As a user of the kriya live platform, you have the following rights over your own information:
6.1 Right to Access Information
You have the right to know what information we have collected about you. If you contact our support team, we will provide a summary of the information in your profile.
6.2 Right to Correct Information
If any information in your profile is incorrect or outdated, you can request a correction. OTP verification is required to change your mobile number, email, or banking details.
6.3 Right to Close Account
You can request to close your account at any time. You will be given the opportunity to withdraw any remaining balance before the account is closed. Please note that for legal reasons, some information may be retained even after the account is closed.
6.4 Right to Opt Out of Marketing Communications
An unsubscribe option is included in every promotional email or message if you no longer wish to receive them. Service-related communications (transaction confirmations, security alerts) cannot be turned off.
Protection of Minors
kriya live strictly does not provide services to anyone under the age of 21. We do not knowingly collect information from minors. Age is verified at registration, and identity verification may be requested in suspicious cases.
If it is found that a minor has created an account, that account will be closed immediately and the collected information will be deleted.
Policy Changes and Notifications
kriya live reserves the right to amend this privacy policy as needed. For significant changes, we will send advance notice to your registered mobile number or email. The date of the latest update is shown at the top of this page.
Continued use of the site after any changes will be taken as your acceptance of the revised policy. The first time you log in after a policy change, we may ask you to review the new policy.
Contact Us
If you have any questions or concerns about this privacy policy, please contact our support team. We are available 24/7 to assist you in Bangla and English via live chat and email.
Support email: [email protected]
You can also visit our Frequently Asked Questions (FAQ) section for answers to many common topics including privacy and account security.