Play responsibly,
keep yourself protected
kriya live believes that gaming should be a form of entertainment — not a source of stress or harm. On this page you will find all the information and tools to help you play within your limits and with a clear head.
Age Policy and Core Principles
Betting or playing casino games is a normal part of entertainment for many people. But for some, it can get out of control. kriya live believes that creating a responsible gaming environment is not just an organisation's duty — it is a commitment to each and every one of our users.
That is why we have put in place a number of practical tools — from setting deposit limits to taking a temporary break or a full self-exclusion. Using these tools is not a sign of weakness; it is a sign of self-awareness.
Always remember before you play — it is for entertainment only. Do not bet what you cannot afford to lose. Our Terms and Conditions clearly set out the rules of play and all account-related terms — every user should read them at least once.
The basics of responsible gaming
- Set a specific budget for gaming and stick to it.
- Avoid placing more bets in an attempt to recover lost money.
- Do not play while under the influence of alcohol or when under mental stress.
- Take regular breaks and give attention to other activities.
- Spend time with family and friends; do not use gaming as a remedy for loneliness.
- If you feel you are having a problem with gaming, contact our 24/7 live chat today.
kriya live's Privacy Policy explains in detail how your account information is kept secure and provides assurance that it will not be shared with any third party. Any information you provide while using the responsible gaming tools is protected in the same way.
Stay in control
kriya live offers several tools that you can use yourself to manage how much you play and for how long.
Set your own daily, weekly, or monthly maximum deposit amount. Once a limit is set, reducing it takes effect immediately; increasing it happens after a specified waiting period.
Deposit LimitDecide in advance how long you will play in one sitting. When the set time is up, the session will end automatically and you will receive a reminder.
Time LimitTake a break from your account for 24 hours, 7 days, or 30 days. During this time you will not be able to log in, but your account and balance will remain intact.
Cooling-OffIf you are experiencing long-term problems, you can apply for a full self-exclusion of 6 months to 5 years. During this period the account cannot be reactivated.
Self-ExclusionSet the maximum amount you are willing to lose within a given period. As soon as that limit is reached, the session will end automatically.
Loss LimitTo set any limit or break, contact kriya live's 24/7 live chat or email support. Assistance is available in both Bangla and English.
Live ChatSelf-Exclusion Request
Fill in the form below to send a self-exclusion request to the support team. Our team will complete the process within 24 hours.
Self-Exclusion Form
After receiving your request, the support team will send a confirmation message by email. For urgent needs, contact us directly via live chat.
Warning Signs of a Problem
If any of the signs below apply to you, do not wait to seek help.
Where to Get Help
You do not have to carry the problem alone. The kriya live support team and the people close to you are always there.
Our support team is available seven days a week, twenty-four hours a day, in Bangla and English. Send a message on live chat or write to us by email:
[email protected]
Talk openly with the people close to you. Family or friends can often recognise the first signs of a problem and can be the greatest help in recovery. Let someone know what you are going through.
A mental health specialist or counsellor can help you work through a difficult period effectively. In Bangladesh, professional support is available through government hospitals and private mental health services.
Asking for help takes courage. The kriya live team is not only committed to keeping the platform safe — it is also ready to guide users toward the right path when needed. For quick answers to common questions, visit our FAQ section — there you will find answers to many questions about deposits, withdrawals, and accounts.